Troll Farms and Bots
The industrialization of online manipulation: how state and non-state actors manufacture fake engagement at scale.
The Influence Industry
Online manipulation has been industrialized. State actors (Russia, China, Iran, Saudi Arabia, and others) and private firms operate networks of fake accounts that post, comment, like, share, and argue on social media platforms to simulate grassroots opinion.
Troll farms employ real people to post from multiple fake personas. Russia's Internet Research Agency employed over 1,000 people working in shifts, each managing multiple accounts with detailed backstories. Operators had posting quotas, engagement targets, and topic assignments that changed daily based on news events.
Bot networks use automated accounts to amplify messages. A single operator can control thousands of bot accounts that retweet, like, or reply to specific content, making it appear popular and pushing it into algorithmic recommendations. Sophisticated bots mimic human posting patterns to evade detection.
Influence-for-hire firms offer these services commercially. Oxford University's Internet Institute found organized social media manipulation campaigns in 81 countries as of 2020 — up from 28 in 2017. The industry has gone global.