Professional Skills
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Professional Skills Glossary
Key terms and definitions for professional skills. Every concept links to a full explanation — a reference for students, delegates, and researchers.
- Terms
- 472 terms
- Categories
- 1 category
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1 entryA
19 entries- Acting Capacity
- Active Listening
- After-Action Review
- Agency Capture
- Agenda-Setting in Stakeholder Engagement
- Agenda-Setting Strategies
- Agile Governance
- Anchoring in Negotiation
- Annual Report
- Anti-Corruption Compliance
- Appellate Advocacy
- Apprenticeship
- Arbitration Clause
- Asch Conformity Effect
- Audience Analysis
- Audience Rapport Building
- Audience Segmentation
- Audience-Centered Writing
- Audit Trail
B
18 entries- Backchanneling
- Background Check
- BATNA Analysis
- BATNA Assessment
- BATNA Calibration
- BATNA Development
- BATNA Enhancement
- BATNA Improvement Techniques
- Behavioral Interview
- Benchmarking
- Best Alternative to a Negotiated Agreement
- Best Practices Framework
- Billable Hours
- Boardroom Etiquette
- Boilerplate Language
- Brand Diplomacy
- Briefing Memo
- Business Continuity Plan
C
62 entries- Call to Action
- Capacity Planning
- Career Diplomat
- Career Ladder
- Case Brief
- Case Law Research
- Chain of Command
- Change Management
- Change Resistance Management
- Chief of Staff
- Cialdini's Scarcity Principle
- Client Confidentiality
- Client Privilege
- Closing Argument
- Coalition Building
- Coalition Maintenance
- Coalition Maintenance Strategies
- Code of Conduct
- Code of Ethics
- Cognitive Reframing
- Cold Call
- Commercial Diplomacy
- Compliance Audit
- Concession Strategy
- Confidentiality Agreement
- Conflict Mapping
- Conflict of Interest
- Consensus Building
- Consensus Sequencing
- Consensus Threshold
- Consensus-Oriented Decision Making
- Constituency Service
- Consular Affairs
- Consultancy Engagement
- Continuing Legal Education
- Continuing Professional Development
- Contract Negotiation
- Contrast Principle
- Contrastive Framing
- Cost-Benefit Analysis
- Cover Letter
- Credentialing
- Crisis Communication Planning
- Crisis Holding Statement Development
- Crisis Management Plan
- Crisis Media Interview Strategies
- Crisis Spokesperson Preparation
- Cross-Cultural Communication Competence
- Cross-Cultural Empathy
- Cross-Cultural Negotiation
- Cross-Cultural Nonverbal Sensitivity
- Cross-Functional Team
- Cultural Adaptation
- Cultural Attaché
- Cultural Code-Switching
- Cultural Contextualization
- Cultural Dimensions Index
- Cultural Dimensions Theory
- Cultural Intelligence
- Cultural Intelligence Quotient (CQ)
- Cultural Relativism
- Curriculum Vitae
D
30 entries- Decisional Anchoring
- Decisional Balance Sheet
- Decisional Framing
- Decisional Framing Bias
- Decisional Paralysis
- Decoy Effect
- Decoy Pricing
- Deliberative Questioning
- Deliverable
- Delphi Technique
- Demand Letter
- Desk Officer
- Devil's Advocate
- Diplomatic Cable
- Diplomatic Protocol
- Disarming Technique
- Disconfirmation Bias
- Discourse Framing
- Discovery Process
- Discovery Sanctions
- Distributive Bargaining
- Distributive Negotiation
- Distributive Value Claiming
- Diversity and Inclusion
- Document Review
- Dotted-Line Reporting
- Double Bind
- Double-Loop Learning
- Double-Loop Negotiation
- Due Diligence
E
31 entries- Elevator Pitch
- Embassy Country Team
- Emolument
- Emotional Appeals
- Emotional Contagion
- Emotional Hijacking
- Emotional Intelligence
- Emotional Labor
- Empathic Listening
- Empathic Mediation
- Empathy Mapping
- Engagement Letter
- Escalation Protocol
- Ethics Review Board
- Ethnocentrism
- Ethnographic Interviewing
- Ethnographic Listening
- Ethnolinguistic Sensitivity
- Ethnorelativism
- Ethos Appeal
- Executive Coaching
- Executive Compensation
- Executive Memo
- Executive Memo Audience Adaptation
- Executive Search
- Executive Summary
- Executive Summary Precision
- Executive Summary Structuring
- Executive Summary Writing
- Exit Interview
- Expert Witness
F
24 entries- Face Negotiation Theory
- Face-Saving Techniques
- Face-Threatening Act
- Facework
- Facework Strategies
- Facilitated Dialogue
- Facilitation
- Facilitative Leadership
- Facilitative Mediation
- Facilitative Mediation Skills
- Facilitative Questioning
- Feasibility Study
- Field Office
- Field Research
- Fiscal Year
- Foot-in-the-Door Technique
- Footing in Communication
- Foreign Service Officer
- Frame Alignment
- Framing Effect in Negotiation
- Framing Effect in Persuasion
- Framing Effects
- Framing in Conflict Resolution
- Framing Reversal
G
10 entriesH
6 entriesI
26 entries- Imposter Syndrome
- Impression Management
- Impromptu Speaking
- In-House Counsel
- Informational Interview
- Integrative Bargaining
- Integrative Bargaining Strategies
- Integrative Negotiation
- Integrative Negotiation Tactics
- Integrative Problem Solving
- Integrative Value Creation
- Interest Reframing
- Interest-Based Bargaining
- Interest-Based Facilitation
- Interest-Based Mediation
- Interest-Based Negotiation
- Interest-Based Negotiation Framework
- Interest-Based Problem Solving
- Interest-Based Reframing
- Interests vs Positions
- Internship Program
- Issue Mapping
- Iterative Drafting
- Iterative Feedback
- Iterative Feedback Process
- Iterative Policy Drafting
J
2 entriesK
8 entriesL
17 entries- Ladder of Inference
- Laddering Interview Technique
- Laddering Technique
- Leadership Pipeline
- Legal Memorandum
- Letter of Intent
- Letter of Recommendation
- Liaison Officer
- Listening for Content and Emotion
- Litigation Hold
- Logical Framework
- Logistics Coordination
- Low-Context Communication
- Low-Context Communication Style
- Low-Context Communication Styles
- Low-Context Culture
- Low-Power Distance Culture
M
21 entries- Management Consulting
- Master Service Agreement
- Media Handling Protocol
- Media Handling Techniques
- Mediation Caucus
- Mediation Caucus Management
- Mediation Shuttle Technique
- Memorandum of Understanding
- Mentorship Program
- Message Credibility
- Message Credibility Enhancement
- Message Framing
- Message Priming
- Message Tailoring
- Meta-Negotiation
- Metacommunication
- Metaphor in Persuasion
- Metaphorical Framing
- Mid-Career Pivot
- Milestone Reporting
- Mission Statement
N
10 entriesO
10 entriesP
51 entries- Panel Interview
- Paradigm Shift
- Paralanguage
- Paralanguage Interpretation
- Paraverbal Communication
- Pareto Principle
- Peak-End Rule
- Performance Appraisal
- Performance Improvement Plan
- Personal Branding
- Persuasive Message Tailoring
- Persuasive Story Arc
- Persuasive Storytelling
- Pipeline Management
- Pitch Deck
- Polarization
- Policy Brief
- Policy Briefing
- Policy Memo Formatting
- Policy Memo Structuring
- Policy Memo Writing
- Politeness Strategies
- Politeness Strategies in Diplomacy
- Politeness Strategy Application
- Politeness Theory
- Politeness Theory Application
- Portfolio Career
- Position Reframing
- Post Assignment
- Power Distance
- Power Distance Index
- Power Mapping
- Power Mapping Analysis
- Pre-Mortem Analysis
- Press Release Writing
- Primacy and Recency Effects
- Primacy and Recency Effects in Persuasion
- Primacy Effect
- Principled Negotiation
- Pro Bono Work
- Process Consultation
- Procurement Process
- Professional Certification
- Professional Indemnity Insurance
- Professional License
- Professional Responsibility
- Project Charter
- Project Management Office
- Public Speaking Anxiety
- Public Speaking Ethos
- Public-Private Partnership
Q
2 entriesR
29 entries- RACI Matrix
- Rainmaker
- Rapid-Fire Questioning
- Rapport Building
- Reciprocal Concession Sequencing
- Reciprocal Concession Strategy
- Reciprocal Concessions
- Reciprocal Framing
- Reciprocity Norm
- Reciprocity Principle
- Reciprocity Principle in Influence
- Recruitment Cycle
- Red Teaming
- Redlining
- Reference Check
- Reflective Listening
- Request for Information
- Request for Proposal
- Request for Quotation
- Restorative Justice
- Restrictive Covenant
- Retainer Agreement
- Return on Investment
- Rhetorical Questioning
- Rhetorical Structure
- Rhetorical Structure in Public Speaking
- Risk Communication
- Risk Register
- Root Cause Analysis
S
52 entries- Salary Negotiation
- Salience Bias
- Scenario Planning
- Scenario-Based Planning
- Scope Creep
- Secondment
- Selective Perception
- Self-Fulfilling Prophecy
- Severance Package
- Shuttle Communication
- Shuttle Diplomacy
- Shuttle Mediation
- Shuttle Mediation Techniques
- Shuttle Negotiation
- Shuttle Negotiation Dynamics
- Six Sigma
- SMART Goals
- Social Identity Framing
- Social Identity Theory
- Social Loafing
- Social Penetration Theory
- Social Proof Heuristic
- Social Proof Principle
- Social Proof Utilization
- Socratic Questioning
- Soft Skills
- Speech Act Theory
- Speech Anxiety Reduction Techniques
- Speech Delivery Techniques
- Speech Ethos Enhancement
- Speech Structure Analysis
- Spend Analysis
- Spokesperson Skills
- Spokesperson Training
- Stakeholder Analysis
- Stakeholder Communication Plan
- Stakeholder Engagement Plan
- Stakeholder Influence Mapping
- Stakeholder Mapping
- Stakeholder Prioritization
- Stakeholder Prioritization Matrix
- Stakeholder Salience
- Stakeholder Salience Model
- Standard Operating Procedure
- Statement of Work
- Story Arc
- Storyboarding
- Strategic Plan
- Strategic Silence
- Subject Matter Expert
- Succession Planning
- SWOT Analysis
T
19 entries- Talent Acquisition
- Talent Pipeline
- Team Charter
- Termination Clause
- Terms of Reference
- Theory of Change
- Third-Party Neutral
- Thought Leadership
- Time Management in Negotiations
- Time-and-Motion Study
- Total Quality Management
- Track Record
- Tradecraft
- Training Needs Assessment
- Transactional Analysis
- Transactional Leadership
- Trial Brief
- Turnaround Management
- Two-Step Flow Model
