Dealing with Deception
Recognize and respond to deceptive tactics in negotiation — from bluffs and lies to strategic omissions.
Forms of Deception in Negotiation
Deception in negotiation ranges from outright lies to subtler forms of misdirection. Research by scholars like Robert Robinson and others categorizes deceptive tactics into several types:
Lies of commission — stating something false, such as claiming another offer exists when it doesn't. Lies of omission — withholding relevant information, like not disclosing a known product defect. Paltering — using truthful statements to create a false impression. For example, saying 'similar properties in this area have sold for $500K' when the property in question has serious issues that reduce its value.
Negotiators consistently rate paltering as more ethical than lying, but research shows the targets of paltering feel just as deceived and are just as likely to break off future dealings.