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Lesson 10 min 20 XP

Conflict Styles

Explore the five conflict-handling styles and learn when each is most effective.

The Thomas-Kilmann Conflict Styles

The Thomas-Kilmann Instrument (TKI) identifies five conflict-handling styles based on two dimensions: assertiveness (concern for your own interests) and cooperativeness (concern for the other party's interests).

Competing (high assertiveness, low cooperativeness): Pursue your goals at the other's expense. Useful in emergencies or when you know you're right on a critical issue.

Accommodating (low assertiveness, high cooperativeness): Yield to the other's concerns. Appropriate when the issue matters more to them than to you, or when preserving the relationship is paramount.

Avoiding (low assertiveness, low cooperativeness): Sidestep the conflict entirely. Sometimes wise when the issue is trivial or when emotions need time to cool.

Collaborating (high assertiveness, high cooperativeness): Work together to find a solution that fully satisfies both parties. Ideal but time-intensive.

Compromising (moderate on both): Split the difference. Efficient but may leave value on the table.

Conflict Styles | Model Diplomat