Conflict Styles
Explore the five conflict-handling styles and learn when each is most effective.
The Thomas-Kilmann Conflict Styles
The Thomas-Kilmann Instrument (TKI) identifies five conflict-handling styles based on two dimensions: assertiveness (concern for your own interests) and cooperativeness (concern for the other party's interests).
Competing (high assertiveness, low cooperativeness): Pursue your goals at the other's expense. Useful in emergencies or when you know you're right on a critical issue.
Accommodating (low assertiveness, high cooperativeness): Yield to the other's concerns. Appropriate when the issue matters more to them than to you, or when preserving the relationship is paramount.
Avoiding (low assertiveness, low cooperativeness): Sidestep the conflict entirely. Sometimes wise when the issue is trivial or when emotions need time to cool.
Collaborating (high assertiveness, high cooperativeness): Work together to find a solution that fully satisfies both parties. Ideal but time-intensive.
Compromising (moderate on both): Split the difference. Efficient but may leave value on the table.