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Lesson 12 min 20 XP

Conflict Resolution Practice

Apply your conflict resolution skills to realistic workplace and community scenarios.

Scenario: The Team Project Conflict

You are managing a team of six people working on a high-stakes project with a tight deadline. Two senior team members — Alex and Jordan — are in open conflict. Alex believes the project should use a conservative, proven approach. Jordan wants to try an innovative but unproven method. Their disagreement has escalated: they argue in meetings, send passive-aggressive emails, and junior team members are taking sides.

The conflict started as substantive (which approach is better) but has become relational (they no longer trust or respect each other). The project deadline is in three weeks. You need to resolve this quickly without losing either team member's expertise.