---
title: "Sevottam: Indian Public Service Framework | Model Diplomat"
description: "Sevottam is an Indian model for enhancing public service delivery, focusing on Citizens' Charters and grievance redress, used by civil service professionals."
url: "https://modeldiplomat.com/learn/glossary/sevottam"
---

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Model Diplomat Research Team · Last reviewed June 22, 2026

TL;DR

- Sevottam is an Indian framework and quality-management model for assessing and improving public service delivery, built around Citizens' Charters, grievance redress, and service-delivery capability.
- What are the three modules of the Sevottam model?
- Which report and standard are associated with Sevottam?
- How is Sevottam connected to Public Service Guarantee Acts?
- Why does Sevottam matter for the ethics paper?

[Civil Service & Diplomatic Exams](https://modeldiplomat.com/learn/civil-services/glossary)Updated June 22, 2026

Sevottam is an Indian framework and quality-management model for assessing and improving public service delivery, built around Citizens' Charters, grievance redress, and service-delivery capability.

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Example

In 2010, DARPG and the Bureau of Indian Standards piloted Sevottam-based IS 15700:2005 certification in select India Post and Passport Office units to benchmark their Citizens' Charters and grievance-redress systems.

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## Go deeper than the definition

Lessons

[Accountability Transparency The Citizen First Administration](https://modeldiplomat.com/learn/lessons/upsc-ethics-gs4-accountability-transparency-the-citizen-first-administration)[Probity Tools Rti Citizen S Charters Social Audit Whistleblowing](https://modeldiplomat.com/learn/lessons/upsc-ethics-gs4-probity-tools-rti-citizen-s-charters-social-audit-whistleblowing)[Work Culture Quality Of Service Delivery Utilisation Of Public Funds](https://modeldiplomat.com/learn/lessons/upsc-ethics-gs4-work-culture-quality-of-service-delivery-utilisation-of-public-funds)[Citizen Charters Transparency Accountability](https://modeldiplomat.com/learn/lessons/upsc-governance-bodies-citizen-charters-transparency-accountability)

Courses

[Upsc Ethics Gs4](https://modeldiplomat.com/learn/courses/upsc-ethics-gs4)[Upsc Governance Bodies](https://modeldiplomat.com/learn/courses/upsc-governance-bodies)

[Explore all Civil Service & Diplomatic Exams lessons](https://modeldiplomat.com/learn/civil-services)[Test yourself with a quiz](https://modeldiplomat.com/learn/glossary/quiz/civil-services)

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