---
title: "Sevottam Model: Service Delivery Framework | Model Diplomat"
description: "Sevottam Model is India's service-delivery excellence framework, crucial for governance and certified under IS 15700:2005 for enhancing public services."
url: "https://modeldiplomat.com/learn/glossary/sevottam-model"
---

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Model Diplomat Research Team · Last reviewed June 22, 2026

TL;DR

- Sevottam is an Indian service-delivery excellence framework, built on citizens' charters, public grievance redress, and service-capability assessment, certified under IS 15700:2005.
- What are the three pillars of the Sevottam Model?
- How does Sevottam differ from Right to Public Services legislation?
- What is IS 15700:2005 and how does it relate to Sevottam?
- Is the Sevottam Model still in use?

[Civil Service & Diplomatic Exams](https://modeldiplomat.com/learn/civil-services/glossary)Updated June 22, 2026

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India's Passport Seva Project, run by the Ministry of External Affairs, applied Sevottam-aligned service standards and grievance-redress systems after its 2010 rollout to streamline passport delivery against published timelines.

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