---
title: "2nd ARC Twelfth Report: Citizen Centric Admin"
description: "The 2nd ARC Twelfth Report emphasizes citizen-centric governance, advocating for reforms that enhance public administration's accountability and responsiveness."
url: "https://modeldiplomat.com/learn/glossary/second-arc-citizen-centric-administration"
---

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Model Diplomat Research Team · Last reviewed June 22, 2026

TL;DR

- The Twelfth Report of India's Second Administrative Reforms Commission, titled "Citizen Centric Administration: The Heart of Governance," recommended reforms to make public administration responsive, accountable, and…
- What is the Sevottam model recommended in the report?
- How does citizen-centric administration differ from a Citizens' Charter?
- Did the report's recommendations become law?
- When was the Twelfth Report submitted and by whom?

[Civil Service & Diplomatic Exams](https://modeldiplomat.com/learn/civil-services/glossary)Updated June 22, 2026

The Twelfth Report of India's Second Administrative Reforms Commission, titled "Citizen Centric Administration: The Heart of Governance," recommended reforms to make public administration responsive, accountable, and oriented toward citizens as service recipients.

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In 2010, Madhya Pradesh enacted the Public Service Guarantee Act—the first Indian statute to make time-bound service delivery legally enforceable—translating the 2nd ARC Twelfth Report's call for a binding citizens' charter into law.

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