---
title: "Citizen Charter Definition and Purpose | Model Diplomat"
description: "A Citizen Charter is a document outlining service standards and grievance mechanisms for public services, crucial for administrative accountability."
url: "https://modeldiplomat.com/learn/glossary/citizen-charter"
---

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Model Diplomat Research Team · Last reviewed June 22, 2026

TL;DR

- A Citizen's Charter is a published document in which a public service organisation declares its service standards, entitlements, time-limits and grievance-redress mechanisms to the citizens it serves.
- Is a Citizen's Charter legally enforceable in India?
- What are the six principles of the Citizen's Charter?
- How does the Sevottam model relate to the Citizen's Charter?
- Which body recommended reforms to the Citizen's Charter and what did it say?

[Civil Service & Diplomatic Exams](https://modeldiplomat.com/learn/civil-services/glossary)Updated June 22, 2026

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The Madhya Pradesh government enacted the Lok Sewaon Ke Pradan Ki Guarantee Adhiniyam in 2010, becoming the first Indian state to give legal force to its service-delivery charter with time-limits and penalties for defaulting officers.

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